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ny070722135105 The number of Wish users has plummeted, and its stock price has dropped. Former employees point to an emphasis on short-term growth over customer service. (Ariel Davis/The New York Times/Fotoarena) -- FOR EDITORIAL USE ONLY WITH NYT STORY WISH UPHEAVAL BY TIFFANY HSU FOR JULY 7, 2022. ALL OTHER USE PROHIBITED. --
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ny020723175107 A couple?s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in. (Miguel Porlan/The New York Times/Fotoarena) ? FOR EDITORIAL USE ONLY WITH NYT STORY SLUGGED TRAVEL REFUND BY SETH KUGEL FOR JUNE 29, 2023. ALL OTHER USE PROHIBITED ?
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ny060322192605 Justin Faunce, who lost $500 to a scammer impersonating a Wells Fargo official in January, near his home in Henrico, Va., on March 3, 2022. Zelle, the payments platform used by millions of customers, is a popular target of scammers. But banks have been reluctant to make fraud victims whole ? despite owning the system. (Carlos Bernate/The New York Times/Fotoarena)
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ny240824211510 Framers say they aren?t getting rich protecting some of your most precious memories and art, but they know you have sticker shock. (Dan Saelinger/The New York Times/Fotoarena) ? FOR EDITORIAL USE ONLY WITH NYT STORY CUSTOM-FRAMING-COST BY RALPH JONES FOR AUG. 24, 2024. ALL OTHER USE PROHIBITED. ?
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ny140518213312 **EMBARGO: No electronic distribution, Web posting or street sales before 12:01 a.m. ET Tuesday, May 15, 2018. No exceptions for any reasons. EMBARGO set by source.** Customer service workers at First Utility, a virtual energy company, in Coventry, England, March 8, 2018. Its recent acquisition by Shell, a living dinosaur that continues to make its billions pumping fossil fuels out of the ground, illustrates one of the ways the energy companies that dominated the past are looking toward a future where power is harnessed from the sun and the wind. (Tom Jamieson/The New York Times/Fotoarena)
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ny140518213711 **EMBARGO: No electronic distribution, Web posting or street sales before 12:01 a.m. ET Tuesday, May 15, 2018. No exceptions for any reasons. EMBARGO set by source.** Mandeep Deu, left, First Utility?s customer service manager, at their offices in Coventry, England, March 8, 2018. The virtual energy company's recent acquisition by Shell, a living dinosaur that continues to make its billions pumping fossil fuels out of the ground, illustrates one of the ways the energy companies that dominated the past are looking toward a future where power is harnessed from the sun and the wind. (Tom Jamieson/The New York Times/Fotoarena)
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